Once we have packaged your products and they have left our warehouse, you will receive an e-mail containing a tracking number. This number allows you to track the status of your order in real-time.
Mail us at firstname.lastname@example.org Our Customer Service Department is open on regular business days 08:00 am – 4:15 pm.
For Austria, Bulgaria, Estonia, Greece, Hungary, Ireland, Latvia, Luxembourg and Romania the freight costs EUR 7.5. Free shipping for purchases over EUR 120. UPS Standard.
For Cyprus and Malta, the freight costs EUR 25.0. Free shipping for purchases over EUR 120. UPS Express.
1. Place the items in their respective original packaging.
2. Pack the shipment well, preferably in the original package.
3. Attach the completed return label to the front of your package so it can be clearly read.
4. Drop off the package at your nearest UPS Access Point.
How long is the cooling-off period?
If you change your mind, you have 60 days in which to return your product(s).