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Returns and Exchanges

How long do I have if I change my mind?

You have a 60 day cooling-off period from the day you collect your package.

How do I make a return?

Mail us at webstore@salming.com and inform us of which products you wish to return. We will e-mail you a returns form, which you can use to hand in your package at your nearest UPS Access Point. We will reimburse you/amend the invoice as soon as we receive the returned product. If you would like to exchange your product for one of a different size, please place a new order.
Pack your return with care and remember: Shoe boxes must be placed in a plastic bag or packed into an additional box. Do not write directly on the shoe box or packaging. We cannot accept returns that do not conform to these requirements.

How do I make an exchange?

Return the unwanted products according to the instructions above. Then place a new order for the product(s) that you would like to receive instead.

How much does a return cost?

Return shipping costs EUR 7.5. When we reimburse you, we will debit EUR 7.5.

When will I be reimbursed for the return?

We will reimburse you as soon as we have received the returned product. Pursuant to Swedish law, we are afforded 14 days to perform the reimbursement, but our goal is to do this as swiftly as possible.

What happens if I don't collect my package?

A fee of EUR 15 will be charged for unclaimed packages.