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General Terms and Conditions

1. General Terms and Conditions

Salming Sport AB complies with the Swedish Consumer Sales Act as well as the Swedish Distance and Door-to-Door Act. To place an order, a customer must be of legal age (18 years or older), or have the consent of a legal guardian. A customer refers to a natural person.

2. Placing an Order

Placing an order for Salming Sport AB's products is performed via salming.com. Received orders are confirmed by means of a written order confirmation via e-mail.
Salming Sport AB shall consider an order binding only once an order confirmation has been received by the customer.
Salming Sport AB reserves the right to deny a purchase. All orders are considered binding. If you have placed an order in error, you are required to contact us immediately.
If an ordered item is out of stock, the product will be removed from your order. We will reimburse the amount pertaining to the removed item or we will amend the invoice.

3. Prices

All prices are stated in Euro and are inclusive of Swedish VAT (currently at 25 %). All prices are subject to VAT increases and other price adjustments beyond the control of Salming Sport AB, who reserves the right to apply these. A shipping fee (EUR 7.5) will be applied to purchases under EUR 120.

4. Payment

PayPal
Log into your PayPal account to pay or pay directly with your bankcard.

5. Delivery Times

The delivery time is 4-6 days. Subject to delays. Salming Sports AB cannot be held liable for the delivery of items that are out of stock or which have been discontinued. Shipping fees are always shown at checkout.

6. Delivery Delays

Should any delivery delays arise, we will contact you to inform you of this. We will, of course, do everything in our power to ensure that your order is delivered as soon as possible. As a customer, you have the right to cancel your purchase in the event of a considerable delay.
Situations may arise which make it impossible for us to fulfill an order, for example, if our suppliers are unable to fulfill their obligations to us. Salming Sports AB reserves the right to disclaim liability for restitution to customers in the event of such a situation or owing to delivery delays.

7. Shipping

EUR 7.5. Free shipping for purchases over EUR 120.

8. Cooling-off Period/Right to Cancel

It is our hope that all of our customers will be 100 % satisfied with their purchases.  If you experience any problems with your product or are not completely satisfied, we urge you to contact us at webstore@salming.com
Salming Sport AB complies with the Swedish Distance and Door-to-Door Act. We invite you to refer to this 60-day cooling-off period.
In the event of a return, as a customer you are required to send back the product within 60 calendar days from the date that you received the product. If the product is not returned within the prescribed time, the Right to Cancel is forfeited.
Intimate products are not covered by the Right To Cancel. Male and female underwear are included in this category. Skincare and haircare products, as well as perfumes, cannot be exchanged or returned if their original packaging has been opened. Products must be returned in their original condition and in their original packaging. If the quality of the product is affected due to you, as a customer, having handled the product more than is deemed necessary to inspect its features or functions, we shall appraise the value of the product as having depreciated by 100 %. Salming Sport AB reserves the right to charge the customer for anything missing or omitted. The customer is required to pay for return shipping costs. Cash on Delivery returns will not be accepted. We will reimburse you as soon as we have received the returned product. Pursuant to Swedish law, we are afforded 14 days to perform the reimbursement, but our goal is to do this as swiftly as possible.

9. Consumer Complaints/Claims

Salming Sport AB complies with the Swedish Consumer Sales Act with respect to claims. Therefore, we undertake to exchange incorrect or defective products at no extra charge. Send an e-mail to webstore@salming.com with a picture attached and explain the reason for the claim. This will facilitate the claims process.
Remember to never accept a package with visible damage or defects which may affect the condition of the item ordered. In such a case, register a claim directly with the UPS Access Point at the access point and request that they return the package to Salming Webstore along with a written reason for the return. Then send an e-mail to webstore@salming.com to inform us of the return.

10. Disputes

In the event of a dispute, further information from the European Commission can be found here: http://ec.europa.eu/odr

11. Unclaimed Packages

If for some reason you don’t pick up your package, you must pay the cost of shipping and any freight charges. Unclaimed packages will be charged a fee, currently 15 Euro. The fee is charged in arrears. If payment is not received claims will be forwarded to a debt collection service. No exceptions are made.

12. Security

We shall under no circumstances disclose personal data or information without the explicit consent of the person concerned. This also applies to e-mail addresses.

13. Reservation

Salming Sport AB reserves the right not to be bound by errors or inaccuracies with regard to website content or price lists.

14. Personal Data

Salming Sports AB serves as the data controller for the information you submit to Salming Sports AB. Data and information is stored securely and is protected in order for us to fulfill our obligations to customers and for marketing purposes.
By placing an order with us, you consent to your personal information being stored and utilized for the purposes of transport, payment and invoicing. Your personal information can be transferred to our payment partner PayPal, as well as our logistics partners so that these may fulfill their obligations.
You always have the right to ascertain which information has been registered. If this information is inaccurate, incomplete or irrelevant, you can request that it be corrected. You always have the right to unconditionally request that the information be deleted.
We comply with the Swedish Personal Data Act and your personal information is never transferred to any third party.

15. Cookies

Pursuant to the Swedish Electronic Communications Act, which came into force on Friday, July 25, 2003, all visitors to websites must be informed if cookies are used. When you visit a website, cookies are stored on your computer. These cookies are referred to as Session Cookies and are used to track your login (if you are logged in) and your shopping cart when shopping on the website. Session Cookies are not stored on your computer for an extended period of time, but disappear when you close your web browser.
If you do not accept the use of cookies, you can adjust your web browser settings to automatically deny cookies or to inform you if a website uses cookies. However, if you disable cookies you will not be able to make purchases, as the shopping cart and login require the use of cookies in order to function. You will still be able to browse the web-store even with cookies disabled.